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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Matfer Bourgeat products

The group "New Technologies" offers for review the products of the plant Matfer Bourgeat: kitchen utensils, cutlery, glassware, tea and coffee utensils, trolleys, buffet equipment, disposable tableware, cleaning equipment, frying pans, bread equipment, slicing equipment, mixers and scales, chocolate equipment, gastro capacity, containers, racks, additional equipment
  • Kitchen utensils Matfer Bourgeat
    Kitchen utensils
    POELE, FAITOUT, etc.
  • Tableware Matfer Bourgeat
    Tableware
    G, GF, GSF, GS, etc.
  • Glassware Matfer Bourgeat
    Glassware
    SEQUENCE , etc.
  • Tea and coffee making utensils Matfer Bourgeat
    Tea and coffee making utensils
    VIRGO, EO, etc.
  • Trolleys Matfer Bourgeat
    Trolleys
    Für Tablettes et al.
  • Buffet equipment Matfer Bourgeat
    Buffet equipment
    QUADRA, VISIO LINE, etc.
  • Disposable tableware Matfer Bourgeat
    Disposable tableware
     GOBELETS DOUBLE, etc.
  • Cleaning equipment Matfer Bourgeat
    Cleaning equipment
    NETTOYANTS et al.
  • Bread Equipment Matfer Bourgeat
    Bread Equipment
    PRÉSENTOIR BUFFET, etc.
  • Cutting equipment Matfer Bourgeat
    Cutting equipment
    PREPCHEF V2, etc.
  • Mixers and scales Matfer Bourgeat
    Mixers and scales
    BALANCE NEO TX 15, etc.
  • Equipment for chocolate Matfer Bourgeat
    Equipment for chocolate
    CHOCO 22 T TEMPÉREUSE et al.
  • Frying pans Matfer Bourgeat
    Frying pans
    HP-ALUMINUM, etc.
  • Gastro capacities, containers, racks Matfer Bourgeat
    Gastro capacities, containers, racks
    CASIERS À VERRES et al.
  • Additional equipment Matfer Bourgeat
    Additional equipment
    PAPIER OUATE et al.

NEW TECHNOLOGIES GROUP

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